©2008 PastPresent® Gallery
All Rights Reserved
|Our Goal: No Unhappy Customers!|
|We strongly believe that there is nothing more critical to a successful business than satisfied customers. At PastPresent Gallery we strive to make sure every customer is treated better than we expect to be treated. Not a single customer has ever had a problem with our products or service that we did not immediately rectify (such as a package damaged in shipment).|
Here are a few of the actual (undited) comments from some of our customers. We hope you will join them:
Very smooth transaction. Map arrived as promised and very well packed. Highly recommended.
-Chuck H. Bay Village, OH
Excellent merchant to deal with. They are extremely friendly and helpful. I will definitely purchase from them again in the future.
-Carolyn N. Dallas, TX
My entire shopping experience with PastPresent was extremely satisfying. The online gallery was easily navigable and presented the maps, etc. in clear detail; the ordering and shipping information was complete and easily understood. I especially appreciated the follow-up customer service to ensure that I knew where my shipment was and its anticipated delvery date.
-Eric R. Mt. Pleasant, SC
They did precisely what they said theyd do, and delivered precisely what I expected. An excellent experience.
-Burt M. New York, NY
The owner, Don McDonald and his staff were very helpful during the whole procedure of researching information and ordering the map. I would recommend their company to anyone.
-Larry D. Hermosa Beach, CA.
"It was a gift for my fathers birthday--it reached there exactly on the right date, he loved the map, and it was wonderfully wrapped. Thank you!"
-Carl J. Allen, TX
"i was very pleased to find something online that ive been looking for offline and had been previously unable to find. i was most intrigued by the civil war era battle maps you offer. something i had never even known to exist outside a museum. the quality of the reproductions i received was top-notch. thank you so much."
-Sheri P. Overland Park, KS
"The personnel at the store were very professional, couteous, and helpful. The map was matted, framed, and shipped in a very secure package--all on time! Excellent experience and vendor."
-Mike D. Cambridge, MA
"What a delight! The gentleman that assisted me was the owner, and was most knowledgeable. He answered my questions and helped me with my concerns about my purchase. I am most anxious to present this gift to my husband as it reflects on his heritage. I have already recommended this site to others. If only all internet shopping was this good. Thank you for a job extremely well done."
-Cindy G. Atlanta, GA
"My experience was excellent. The website was easy-to-understand, and their customer service was fantastic -- I called with a few questions and spoke with a very patient and knowledgeable woman who answered my questions and helped me place my order. I also received my order much sooner than expected. I have already recommended PastPresent to others, and I expect to shop with them again."
-Lisa C. Havertown, PA
"I was a bit hesitant to order, but PastPresent did an excellent job. They kept me informed and the items were exactly as advertised."
-Dennis C. San Antonio, TX
"Great customer service. All my questions were answered quickly and professionally and the merchandise was shipped on time. I would definitely order from them again."
-Valerie McC. Lexington, MA
"They exceeded my expectations."
-Tim R. Cordele, GA
"I was very impressed with the level of customer service that I received. Thank you!"
Danielle B. Orinda, CA
"Since it was my first time buying a map, I checked out the web site but still needed some advice. The curator at PastPresent was amazing. He was easy to contact, answered all my questions, and made the experience a really enjoyable one. In addition, PastPresent not only got me the map by the date I needed it, but even a day early! And everything is just as promised."
Kristen C. Pennington, NJ
"I was very happy with my merchandise and experience with PastPresent Antique Map and Print Gallery. The framed map was received ahead of schedule and looked beautiful. I will shop there again."
John D. Haverhill, MA
"I was on a very tight timeframe and PastPresent went the extra mile on a holiday weekend to ensure that I received my item in time for a retirement party. Great, great service! Thank you!"
-Tina L. Hartford, CT
"Beyond excellent. They were extremely helpful by E Mail and phone."
-Lou G. Washington, PA
"Excellent merchant!!!!! They were very helpful and delivered the product right on time. I will be purchasing from them again. Thanks!"
-Sherry H. Houston, TX
"PastPresent worked with me to get my map here by my fiances birthday. The quality is very high- the pictures on the internet don't do them justice. Would highly recommend."
-Kristi B. Hull, MA
"I picked out the map I wanted online - but was unsure of the frame to choose as the colors were hard to decifer online. I called to complete my order so that I could ask about the frames. The man I spoke with was very helpful and friendly, and I will definitely use this store again."
-Andrea D. Durham, NC
"Very nice quality for both the map and framing. Would use them again. This was a housewarming present and my brother was very pleased (and he's very, very picky!)."
-Dapne W. Jacksonville, FL
"This company did an absolutely outstanding job while working with me on this order. The people were very helpful and extraordinarily knowledgeable. They guarantee all of their products and included certification which documented the authenticity of all products I ordered. They sent confirmation of the shipment as well as the tracking number so I could keep track of my shipment's progress. The maps I received were even better than I expected and the recipient of them was shocked at their quality. I can assure you that I am a VERY TOUGH customer and I was extremely happy with both the products and the service. It is a real pleasure to do business with a company that excels in both these categories."
-Anne S. Fairlawn, OH
"I have had some unpleasant dealings in ordering items on-line but the process with Antique Maps & Prints from Past/Present Gallery, in my opinion, was seamless! I purchased this map for my manager, who is from Scotland and collects maps, and he was extremely pleased. The map arrived sooner than I had expected so this was a win/win situation for all involved. My hats off to all of those involved in this order!"
-James C. Atlanta, GA
"The people at the PastPresent Gallery are fabulous. They have great products and offer a real value to their customers."
-Elaine M. Noblesville, IN
"The digital camera's picture of my map didn't do it justice. The map is exactly what I was looking for. I really appreciate the excellent service and guarantee."
-Matt B. Knoxville, TN
"Great service, excellent delivery time, in a timely fashion. Well-protected merchandise."
-David S. Chicago, IL
"The person on the phone went out of his way to find the area that I was looking for and was exceptionally helpful and knowledgeable. This is a product that I would have had to expend a great deal of time and effort to find and it was so EASY on the web!!!"
-Elizabeth Q. Alders, MT
"Overall- it was great! The only problem I encountered was that my on-line order was actually sold out....but no one had updated it on the website, so the Gallery was kind enough to call me and find a similar replacement for me. That is why I feel that they are wonderful! Customer Service was the best! I will absolutely order from them again!"
-Elisa D. White Plains, NY
"The owner was very helpful and went out of his way to tell me about the map I purchased. I am very happy with PastPresent and will make future purchases from them."
-Mary D. Chicago, IL
"They had a very extensive inventory, the best description of the maps I could find on the Web, and their assistance - given in same-day e-mail- was very helpful and personalized in a way that I would have hoped to receive had I been shopping in their bricks and mortar store. Service was prompt and the framed map I received was even better than I'd expected. What a pleasure it was to find PastPresent Gallery; I will definitely shop with them again."
-JoAnn R. Knoxville, TN
"The curator was extraordinarily helpful and the product, as great as it looks on the Web, is far cooler in reality. These are antiques and they are exceptionally well preserved and they do very high quality matting."
-Judith W. New York, NY
"I just ordered again last Friday for a Christmas present. I think this is a wonderful site and the maps are just fantastic."
-Pat S. Colorado Springs, CO
"Though the gallery was unable to fill my original order, they went out their way to communicate promptly and to suggest alternatives for me. The attention I received was wonderful. It's a great site."
-Karen K. St. Charles, IL
"Customer service was EXCELLENT. The attention paid and time taken to ensure that my order was to my satisfaction was tremendous. I recommend this site very highly."
i>-Bruce B. Waterloo, ON
"Don at PastPresent was very helpful in finding what I was looking for, as well as making special changes for me. The prices are competitive and sometimes cheaper than other on-line merchants selling the same products. He is what every on-line merchant should be! I'd definitely shop here again and recommend it to friends."
-Marlys J. Dallas TX
"I received the merchandise sooner than I expected. The packaging was great. The map I ordered was exactly as displayed on their website."
-Marnie M. West Caldwell, NJ
"I really wanted to thank you for the great work you did on my recent order! I received the map just as you had said, on Saturday, 11-10 and the frame was beautiful. I gave this to my husband for our 20th wedding anniversary and he was truly surprised! I can't tell you how much I appreciated your customer service attitude! Agreeing to pay for the express shipping and deciding that the quality of the other frame wasn't as it should have been and putting a more expensive frame on the map at your expense was truly going above
and beyond. I've told people here at work about the high quality service I received from you, I was so impressed. I will certainly remember you in the future for other map needs (my husband is a map fan so you'll probably hear from
us again!). Again, I can't thank you enough for your hard work and dedication to creating a satisfied customer!"
-Helen S. Naperville, IL